All orders are available instantly to download once you have purchased your course.
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.
We use the following carriers to deliver our orders: Royal Mail or DHL
If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class DHL mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight and volume of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.
- Please email us to request a refund and we will assign you a tracking number.
- Mail your returned item to:
Hydro Fitness Solutions
Ryandra Business Park
- Include in your package a signed letter stating the reason for your return and the original receipt.
No refunds will be provided for all downloadable products. There are no exceptions to this.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.