Delivery Information

USEFUL CUSTOMER INFORMATION
Downloads

All orders are available instantly to download once you have purchased your course.

Turnaround

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders: Royal Mail or DHL

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class DHL mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the weight and volume of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchange Policy

HOW TO RETURN UNSATISFACTORY PRODUCTS
How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email us to request a refund and we will assign you a tracking number.
  2. Mail your returned item to:

Hydro Fitness Solutions
Ryandra House
Ryandra Business Park
Brookhouse Way,
Cheadle,
Stoke-On-Trent
ST10 1SR

  1. Include in your package a signed letter stating the reason for your return and the original receipt.
Downloads

No refunds will be provided for all downloadable products. There are no exceptions to this.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

Exchanges

If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.